In the Jolt App under Settings and Printers, if your printer connection is listed under Configured Printers but is still not printing check to see if the printer status says “Connected”.
- If it says connected but won’t print, then the printer has lost it’s connection and you will need to select the printer connection, and then select delete. Click HERE for information on how to reconfigure your Zebra printer.
B. NOT CONNECTED
2. If under Configured Printers the status reads Not Connected
a. Be sure that Bluetooth in the iPad settings is turned on
b. Be sure that all other iPad devices in the area have Bluetooth turned off
3. If you have turned your Bluetooth on, the printer status should read Connected. Now select it and perform a test print.
If the test print is successful
a. Select Config Wi-Fi
b. Input your Password
c. Select Configure
4. Connection is still listed under Configured Printers/status reads “Not Connected”
a. Select the printer
b. Select delete
c. Click HERE for instructions on Configuring Your Date Code Label Printer
You can only have one iPad connected to the printer through bluetooth at a time which is why we highly recommend connecting to Wi-Fi. It is a better connection, and you are able to use multiple iPads when using the printer.
This can take a few minutes depending on your Network. It’s going to cycle through the status lights on the printer.
5. Once the setup is successful your Printer will now show up under Printers Not Yet Configured.
a. Select the printer, and do a test print to make sure it is connected properly
b. Give it a description The description can be any name, but the best practice would be to put “Wi-Fi” in the description to easily recognize that this is the wifi connection
d. Press save
e. It should now show that it is Connected in Configured Printers
You will now see two connections for the same printer showing under Configured Printers. One is the Bluetooth Connection, and the other, the Wi-Fi. Your Zebra Printer set up was successful.
We recommend keeping your Bluetooth on so that your printer will still print via Bluetooth in case you ever experience issues with your Wi-Fi. If you have further questions or issues please contact Jolt support.