The best practice for logbook is to use the "flagged" feature. When something is flagged it is a priority and needs some form of resolution. Then people can use the filter to only show flagged items and then from there they can resolve issues and see items removed from the flagged filter.
Click HERE for a video on how to use the logbook.
Unfortunately, we do not have the functionality to allow you to manually sort entries.
If you would like to see this feature added, please contact us directly at email@example.com.