This happens for various reasons. The best way to solve the issue is to have our developers look further into your account. In order to do this, please contact email@example.com.
Please give as much detail as possible in terms of what is happening when the account crashes. Including the answers to these questions will help our developers see what's happening.
1. From A-Z what steps/process do you take to get the error?
2. What buttons are pushed?
3. What web page are you on?
4. What web browser are you using?
5. Be as specific as you can in terms of the action that is taking place.