Most of the time this happens because the iPad has lost connection to the router/Wi-Fi or it is not connected to the correct network. Any time this happens please do the following.
1. Check the internet connection. You can do this by leaving the app, go to the iPad Settings. Go to Wi-Fi, if it says not connected, select it to reconnect it. If it does say connected turn it off and then back on to try and jumpstart it.
- Now your Wi-Fi will need to be connected to a private network, as a guest network it is not a reliable network. Ensure it is a password protected network only. If you need to accept user terms and conditions, or add any credentials, then that Wi-Fi network will NOT work
2. Check to see if your iOS is updated. Go to the iPad Settings then go to General then Software Update. Here you will be able to see if there is an update available.
Go back to the Jolt App. At the top it should say Syncing up, then Syncing down, then eventually Synced Just Now. This will get rid of that message at the bottom.
Note: It may look frozen but most often it looks that way because it's just trying to catch up from the past couple days of not being connected to the network. So all the records that have been completed and even those not completed are trying to sync up so it may take longer than normal. Leave it turned on and connected to give it some time to finish syncing up and it should eventually catch up.
DO NOT DELETE THE APP, YOU WILL LOOSE ALL OF YOUR DATA AND YOU WILL NOT BE ABLE TO RECOVER IT.
If you are still unable to sync please reach out to Jolt Support: 877-396-4112 Ext. 2 Support@joltup.com